In the Content configuration tab, you can find the settings that let you define the what will be copied from your source issue to your target issues, and what will be synchronised between the issues.

Fields

This section lets you configure which Jira fields must be copied and synchronised between the source issue and its copies.

Set and synchronised fields

Use this option to enable or disable the Fields Mapping between the source issue and its copies.

When the option is enabled, the Fields Mapping options subsection is available to select which fields from the source issues must be copied and potentially synchronised with the copied issue.

Fields Mapping options

Add target field

Use this option to select which fields must be set in the target issue by the recipe. 
When a field is selected here, it is then displayed in the Fields Mapping table below. Options are available to add all available fields at once, as well as clear the whole table in one click.

Fields mapping table

This table lets you initialize the fields in your target issue by either copying field values from the source issue or presetting default values.

Copy field values

In this table you can select which fields should be copied from the source issue, and which fields should be synchronised.

When copying an issue with a recipe, Elements Copy & Sync allows you to map some Jira fields from the source issue to different Jira fields in the target issue.

If the select list in the "Copy from source issue" column is grayed out, it means that no other field can be copied to the target field. The list of authorized mapping between different fields is available in the Fields Mapping documentation.

Preset default values

When creating an issue with a recipe, Elements Copy & Sync allows you to preset some fields with default values.

To switch from a copy initialization to a default value initialization, the action menu next to the "Copy from source issue or set value" column should be used : 

The list of fields that can be initialized with default values is available in the Fields Mapping documentation.

Sync / Unsyc all fields 

This option lets you synchronise / unsynchronise all the fields selected in the Fields Mapping table at once.

Synchronisation direction

This option lets you decide how fields updates will be synchronised between the source and target issue.

  • From Source to Target : if a field is updated in the source issue, the new value will be synchronised into the mapped field in the target issue
  • From Target to Source : if a field is updated in the target issue, the new value will be synchronised into the mapped field in the source issue
  • Bidirectional : any update in a field, either in the source or target issue, will be synchronised to the mapped field in the other issue

Comments

This section lets you configure how comments are copied and synchronised between the source issue and its copies.

Copy and sync comments

Copy existing comments

If this option is enabled, when a recipe is triggered from the source issue, its comments are copied to the target issue.

Synchronise comments

If this option is enabled, each time a new comment is added to either the source or target issue of the recipe, this comment will be synchronised to the other issue.

When a comment is copied/synchronised from a Jira Software issue to a Jira Service Management (formerly Jira Service Desk) issue, it is automatically converted into an Internal note. This is done to prevent any private information being communicated by mistake with customers in the JSM (formerly JSD) issue.
More visibility options will be available in the future.

Synchronisation options

Direction

This option lets you decide how new comments will be synchronised between the source and target issue.

  • From Source to Target : if a new comment is posted in the source issue, a copy of this comment will be created in the target issue
  • From Target to Source : if a new comment is posted in the target issue, a copy of this comment will be created in the source issue
  • Bidirectional : any new comment posted in either the source or target issue will be synchronised to the other issue

Attachments

This section lets you configure how attachments are copied and synchronised between the source issue and its copies.

Copy and sync attachments

Copy existing attachments

If this option is enabled, when a recipe is triggered from the source issue, all attachments under 50Mb are copied to the target issue.

Synchronise attachments

If this option is enabled, each time a new attachment under 50Mb is added to either the source or target issue of the recipe, this attachment will be synchronised to the other issue.

When comments or the issue description contain attachments, copying or synchronising these comments or description can be done with the attachments or not.
The behavior depends on the activation of the copy/synchronise attachment options : if they are enabled, the copied/synchronised comments and description will contain the attachment. Otherwise, a placeholder message is be displayed in its place.

Synchronisation options

Direction

This option lets you decide how new attachments will be synchronised between the source and target issue.

  • From Source to Target : if a new attachment is added in the source issue, a copy of this attachment will be added to the target issue
  • From Target to Source : if a new attachment is added in the target issue, a copy of this attachment will be added to the source issue
  • Bidirectional : any new attachment added in either the source or target issue will be synchronised to the other issue

More

This section lets you configure how other notable items are copied from the source issue to its copies.

Copy subtasks

If this option is enabled, the subtasks of the source issue will be duplicated as subtasks to the target issue when the recipe is triggered. The fields and the attachments of each subtask will be copied in the process.

Linked issue

If this option is enabled, issues linked to the source issue will automatically be linked to the target issue when the recipe is triggered. 

If this option is enabled, external links (web or Confluence pages) in the source issue will be automatically copied to the target issue when the recipe is triggered.

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