How to integrate Zendesk in Jira as a datasource

This guide will help you configure a connection between Zendesk and Elements Connect using an API token for authentication.

Prerequisites

• Jira Cloud instance with Elements Connect installed.

• Admin access to your Zendesk instance.

Configuration steps

Generate an API Token in Zendesk

1. Log in to Zendesk Admin Center.

2. Navigate to Apps and integrations > Zendesk API > API Tokens.

3. Enable Token Access if it is not already enabled.

4. Click Add API Token.

5. Provide a name for the token (e.g., "Elements Connect Integration").

6. Click Save and copy the generated token.

   Important: Keep the token secure, as it will not be shown again.

Add Zendesk as a Data Source in Elements Connect

1. Log in to your Jira Cloud instance as an administrator.

2. Go to Elements Connect Administration > Data Sources.

3. Click Create Data Source and choose REST API.

4. Enter the following details:

Server Details

• API Base URL:

  https://<your_zendesk_subdomain>.zendesk.com/api/v2/
  

  Replace <your_zendesk_subdomain> with your Zendesk subdomain.

• API Documentation:

  https://developer.zendesk.com/documentation/ticketing/getting-started/zendesk-api-quick-start/
  

• API Test URL:

  https://<your_zendesk_subdomain>.zendesk.com/api/v2/users/me.json
  

Authentication

• Mode: API Key

• Send in: Request Header

• Header Name:

  Authorization
  

• API Key: Enter the API token copied from Zendesk.

• Test your connection

• Create your first field!