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Dependencies to the issue type

It may be useful to display data related to the issue type. For instance, you can configure a service catalog on your remote datasource that displays different services according to the ticket issue type. For the "Incident" issue type, the service catalog would display the following values:

  • Server Down
  • Broken Printer
  • Others

To do that, you can reference issue type attributes in a Connected item query.

The $issueType variable is available and exposes 2 attributes:


Returns a unique identifier which corresponds to the current issue type key


> "10006"
Returns a string which corresponds to the current issue type name$

> "Service request"
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