It may be useful to display data related to the issue type. For instance, you can configure a service catalog on your remote datasource that displays different services according to the ticket issue type. For the "Incident" issue type, the service catalog would display the following values:
-
Server Down
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Broken Printer
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Others
To do that, you can reference issue type attributes in a Connected item query.
The $issueType variable is available and exposes 2 attributes:
|
Type |
Name |
Description |
Example |
|---|---|---|---|
|
String |
id |
Returns a unique identifier which corresponds to the current issue type key |
$issueType.id> "10006" |
|
String |
name |
Returns a string which corresponds to the current issue type name |
$ i ssueType.name
|