Dependencies to the issue type
It may be useful to display data related to the issue type. For instance, you can configure a service catalog on your remote datasource that displays different services according to the ticket issue type. For the "Incident" issue type, the service catalog would display the following values:
- Server Down
- Broken Printer
- Others
To do that, you can reference issue type attributes in a Connected item query.
The $issueType variable is available and exposes 2 attributes:
| Type | Name | Description | Example |
|---|---|---|---|
| String | id | Returns a unique identifier which corresponds to the current issue type key | $issueType.id |
| String | name | Returns a string which corresponds to the current issue type name | $issueType.name > "Service request" |