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Dependencies to the request type

It may be useful to display data related to the request type. For instance, you can configure a service catalog on your remote datasource that displays different services according to the request issue type. For instance, a "Hardware" request type will display the following values from the service catalog: 

  • New MacBook
  • New PC
  • New Phone

To do that, you can reference request type attributes in a Connected item query:

The $requestType variable is available and exposes 2 attributes:


Returns a unique identifier which corresponds to the current request type key


> "10006"
Returns a string which corresponds to the current request type name

> "New MacBook"
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