It may be useful to display data related to the request type. For instance, you can configure a service catalog on your remote datasource that displays different services according to the request issue type. For instance, a "Hardware" request type will display the following values from the service catalog:
-
New MacBook
-
New PC
-
New Phone
To do that, you can reference request type attributes in a Connected item query:
The $requestType variable is available and exposes 2 attributes:
|
Type |
Name |
Description |
Example |
|---|---|---|---|
|
String |
id |
Returns a unique identifier which corresponds to the current request type key |
$requestType.id> "10006" |
|
String |
name |
Returns a string which corresponds to the current request type name |
$requestType.name
|