It may be useful to display data related to the request type. For instance, you can configure a service catalog on your remote datasource that displays different services according to the request issue type. For instance, a "Hardware" request type will display the following values from the service catalog:
- New MacBook
- New PC
- New Phone
To do that, you can reference request type attributes in a Connected item query:
The $requestType variable is available and exposes 2 attributes:
| Type | Name | Description | Example |
|---|
| String | id | Returns a unique identifier which corresponds to the current request type key | $requestType.id
> "10006" |
| String | name | Returns a string which corresponds to the current request type name | $requestType.name
> "New MacBook" |