Elements Connect is a Jira Cloud app for Jira admins who need to enrich issues with data from external systems - including REST APIs, SQL databases, CRMs like Salesforce or HubSpot, identity providers like Azure AD or Okta, and even other Jira projects within the same instance or across instances. By integrating external data directly into Jira custom fields, Elements Connect enhances the accuracy, relevance, and usability of issue data, making it a valuable tool for teams working with complex data ecosystems.
Here are the key strengths of Elements Connect:
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Advanced data integration: Elements Connect connects Jira issues to a wide range of external data sources, including REST APIs (with OAuth 2.0, Basic, or token authentication), SQL databases (PostgreSQL, MySQL, SQL Server, Oracle), CRMs (Salesforce, HubSpot, SAP), identity providers (Azure AD, Okta, LDAP, Active Directory), and other Jira projects via the Jira REST API. This breadth of supported sources supports versatile data retrieval scenarios, from displaying customer context in JSM tickets to pulling parent epic data into child issues.
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Dynamic field customization: Elements Connect offers powerful custom field types that can be dynamically populated with data from external sources. This feature supports creating more informative and context-rich issues, improving clarity and decision-making for teams.
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Improved productivity and efficiency: By automating the process of populating fields with external data, Elements Connect significantly reduces manual data entry, minimizes errors, and speeds up issue creation and resolution processes.
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Enhanced issue context and details: The app enhances the quality and quantity of information available within Jira issues, contributing to better understanding, quicker decision-making, and more informed issue resolution processes.
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Configurability and flexibility: Elements Connect is highly configurable, offering numerous options to tailor how external data is fetched, displayed, and interacted with within Jira. This flexibility ensures that it can adapt to a wide range of use cases and workflows.
These strengths make Elements Connect a valuable tool for organizations looking to enhance their Jira instances with external data integration and dynamic fields customization, thereby improving their overall project management and operational efficiency.
Who use Elements Connect ?
Elements Connect is built for Jira admins and Atlassian solution architects who need to extend Jira with reliable, real-time data from outside (or inside) the Atlassian ecosystem.
Typical use cases include:
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Jira Admin - enriching issues with external data without custom development
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Support & IT teams - displaying customer or asset context directly in JSM tickets
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HR teams - automate onboarding workflows by fetching user information from Active Directory or Okta.
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Engineering teams - equipping developers with reliable product, customer, or operational context inside Jira work item
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Enterprise organizations - integrating multiple data source at scale across their Atlassian Cloud instance