Browser support

For admin pages, these browsers are supported on desktop:

  • Google Chrome: latest two versions
  • Mozilla Firefox: latest two versions
  • Apple Safari: latest two versions
  • Microsoft Edge: latest two versions

Elements Connect doesn't load

As Elements Connect runs on an external application server, the server IP may be unreachable. Check your firewall to assure that you can reach our server, the IP are:

  • 54.89.196.209
  • 54.144.67.9

If the problem isn't solved, please contact us: Support

Cannot connect to my datasource

Be sure you entered the right information. Contact your database administrator to ensure you have the correct access.

If the problem isn't solved, please contact us: Support

The SQL returns an error

Be sure you have the right to read the table you want to get results from. Contact your database administrator to ensure you have the correct permission.

If the problem isn't solved, please contact us : Support

I only have 500 results from my SQL request

For performance reasons we limited the results to 500, if you want us to raise that limitation, please contact us here: Support