Table of contents
Elements Connect is the go-to app to connect Jira fields to any data source. As such, it's a powerful tool that you can use to accomplish many use cases.
The examples you'll find here will help you get up to speed quickly with its configuration. They range from basic use cases such as the filtered issue picker to more advanced configurations like the Best Buy catalog searcher.
While our goal is to make Elements Connect easy to configure, it requires some efforts to be fully mastered. Our selection of popular configurations is here to guide you on your journey learning how you can use Elements Connect.
Examples are grouped by data source. Each of them contains a short demo, an explanation on how it has been implemented and a direct link to download the field configuration so you can try it on your own instance.
Don't know which use case you should start with?
Have a look at the Elements Connect demo portal where they are all implemented .
Local Jira instance
|Filtered issue picker||An issue picker that only lists issues matching a predefined JQL filter||link|
Display issues matching the current issue summary; the similar issues list is updated as the user types.
It allows to prevent the creation of duplicate issues.
|Fields missing in JSD|
Some Jira fields are not natively available on Jira Service Desk:
but, they can be implemented with Elements Connect.
|Remote issue picker||To reference "something" that is listed as an issue in a project of another Jira. It can be an existing bug, a user story, etc.||link|
|Remote project component & version picker||Cross reference components / versions of between Jira project on remote instances.||link|
|LDAP||Get user information from a LDAP (phone, email, manager name, organization, etc.)|
Automatically fetch data about the current user.
|Live exchange rate||This is particularly useful for teams managing quotes, proposals or costs in Jira and dealing with multiple currencies.||link|
|Salesforce||Use these fields to provide agents with additional information about customers raising request from a Jira Service Desk portal.|
The information can be made only visible by the agents.
|Suggest Confluence articles related to Summary|
Suggest relevant knowledge base articles in live when a customer is about to create an issue.
It's quite similar to what Jira Service Desk natively offers, but with Elements Connect you can go much further:
|Suggest Atlassian Community posts related to Summary|
Dynamically list Atlassian Community articles matching the content of the "Summary" field
Suggest relevant knowledge base articles live when a customer is about to create an issue.
Build a product catalog browser connected to Best Buy REST API
Let your user select:
and see the product information in a read only field
What it does
How it works