Step 1 - Create the escalation fields mapping


1 - Go the global administration menu > Add-ons > Elements Copy & Sync configuration.


2 - Add a field mapping by going to the Fields mapping tab > Add > Local JIRA:



3 - Configure the field mapping:



  • Choose a meaningful name for your field mapping, e.g. Source issue > Target issue
  • Map each source field with the corresponding target field.


4 - Save configuration.