Step 3 - Configure the escalation post-function



1 - Go the global administration menu > Workflows and edit the workflow used by the source issue.


2 - Select the transition where you want to trigger the operation and go to the Post-functions menu:


Select transition to create and link issue


3 - Add a new post-function:


Add Post function to the Workflow transition


4 - Select the Elements Copy & Sync: Create and link Issue post-function:


Create and link Jira issues post function


5 - Configure the post-function and click on Add operation once finished:


Create and link Jira issues post function configuration

  • Choose the previously created operation.
  • Select the author of the operation: this is the setting that will let your Jira Service Desk agent trigger the issue creation even though he doesn't have the required permissions.


6 - Click on Add to save and then Publish your workflow changes.


Publish project Workflow after adding the post function


7 - For example, for the below issue, when the user change the transition to the one selected above "In progress", Elements Copy&Sync Post Function will trigger the operation and new issue will be created and linked to the original issue.

Original issue to lunch operation on Transition


9 - That's it! Your Jira Service Desk agent can now create an issue in the operations project through a transition.

Created linked Issue after changing transition



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