Share information from linked issues - Configuration step


1 - Go to the global administration menu > Add-ons > Elements Copy & Sync configuration.


2 - Add a data panel by going to the Data panels tab > Add > Local JIRA:



3 - Configure the display tab:



  • Choose carefully the data panel's name since it will be displayed on the customer portal.
  • Make sure Dispay in JSD is set to "yes" - otherwise you won't see the linked issues in the customer portal.
  • Optional: configure a display JQL condition. This will restrict the issues where the linked issues are displayed.


In our case, we are creating a data panel dedicated to the Wifi access request type.

How to check the Customer Request Type value? Use Elements Copy & Sync JQL checker!




4 - Configure the Content tab:



  • Configure the Linked issues filter if you need to restrict which linked issues will be displayed.
  • In the Columns section, add the fields that will be displayed on the data panel.


Do not tick Link since customers won't be able to go the internal issue anyway.

5 - Hit the Save button and enjoy your data panel!


New to Elements Copy & Sync? 

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