Find your SEN


A Support Entitlement Number identifies each of your organization’s product instances and helps us know what support you need.

Jira app

Jira Administrator permission is required to complete this task. If you don't have this permission, please contact your product administrator. 

Server / Data Center

Your SEN (Support Entitlement Numbercan be found under the Manage apps section of the global Jira Administration page:

  • Click on Jira Administration cog icon.
  • Select Manage apps.
  • On the left-hand menu, click on Manage apps.
  • Find the app in the list.
  • Click on the arrow next to it to open its tab.
  • This will load your app details, where you can find your SEN number.


Cloud

Your SEN (Support Entitlement Numbercan be found under the Manage apps section of the global Jira Administration page:

  • Click on Jira Settings.
  • Select Apps.
  • Click on Manage apps.
  • Find the app in the list.
  • Click on the arrow next to it to open its tab.
  • This will load your app details, where you can find your SEN number.


Confluence app

Confluence Administrator permission is required to complete this task. If you don't have this permission, please contact your product administrator. 

Server / Data Center

Your SEN (Support Entitlement Numbercan be found under the Manage apps section of the global Confluence Administration page:

  • Click on Confluence Administration cog icon.
  • Select Manage apps.
  • Find the app in the list.
  • Click on the arrow next to it to open its tab.
  • This will load your app details, where you can find your SEN number.


Cloud

Your SEN (Support Entitlement Numbercan be found under the Manage apps section of the global Confluence Administration page:

  • Click on Settings.
  • On the left-hand menu, click on Manage apps.
  • Find the app in the list.
  • Click on the arrow next to it to open its tab.
  • This will load your app details, where you can find your SEN number.