FAQs
On this page, you will find answers to common questions that might interest you as well.
How does pricing work for Elements Overview?
Elements Overview is sold as a monthly or annual subscription. Customers are eligible for support and automatic version updates as long as the subscription is active.
If you have 10 users or less licensed for your Jira Cloud instance, you will not be charged at all to use Elements Overview. If you have more than 10 users, you'll be charged per user amount based on the user tier.
You can find details about our pricing on our Marketplace listing.
How is annual Cloud pricing calculated?
Annual Cloud pricing is calculated on a tiered basis (just like the monthly per-user Cloud pricing). Note that by choosing an annual subscription, you're automatically granted a discount as you are only charged for 10 months of the year, rather than 12 months if you were to subscribe on a monthly basis.
Can I trial Elements Overview for free before purchasing it?
Elements offer a fully functional free 30 day trial of Elements Overview to companies who wish to try our product. Once this trial period is over, the cost of the app will automatically be included in your next bill unless manually deactivated via the Manage Apps page under the Jira Administration menu.
What are the data management policies for Elements Overview?
For our applications built on the Atlassian Forge framework, Elements leverages Atlassian’s hosted storage. This means that your data resides within the Atlassian Cloud environment, benefiting from Atlassian's built-in security and compliance standards.
Data Storage & Location
Infrastructure: All app data is stored in Forge-hosted storage provided by Atlassian.
Location: Data is typically hosted in the same region as your Atlassian site, ensuring consistent data residency.
Data Retention & Deletion
In accordance with Atlassian’s data lifecycle policies for Forge apps, the following retention rules apply:
App Uninstallation: If the application is uninstalled, your data is retained for 60 days following the end of your billing or trial period.
Data Recovery: Should you reinstall the app within 21 days of uninstallation, you can request that the new installation be relinked to your existing data.
Permanent Deletion: After the 60-day retention period expires, all stored data is automatically and permanently deleted from Atlassian’s infrastructure and cannot be recovered.
Site Deletion: If your entire Atlassian site is deleted, all associated app data is permanently removed once the site deletion process is finalized.
Data Privacy
Access Control: Elements employees do not have access to your Forge-hosted data except where strictly necessary for support purposes and with your explicit permission.
Compliance: This management follows the same strict privacy principles outlined in our Data Processing Agreement.
Data Export
Due to the technical architecture of the Forge platform, Elements does not have access to the underlying persistent storage where your application data is kept. Consequently, Elements is unable to provide or perform direct data exports for Forge applications.
To obtain an export of your application data, you must contact Atlassian Support directly. As the host and controller of the Forge infrastructure, only Atlassian has the necessary access to retrieve and provide data stored within their hosted storage environment.
This model ensures that your data remains within Atlassian's secure environment, handled according to their standard data retrieval and security procedures.