FAQs
About the app
Which fields and data can I copy and synchronize with Elements Copy & Sync?
You can find an up-to-date list of all the fields that can be copied and synchronized with our app in the following page of our documentation: Jira fields copy and synchronization.
In which order does the app update issues ?
During copy, the order is: attachments -> comments -> parent & epic -> issue links -> web links -> watchers -> special fields (target , project, ...) -> subtasks -> fields -> issue properties -> time tracking -> status.
During synchronization, we only update the changed value: fields -> comments -> status -> anything else.
About your data
Where is my data stored?
Security has always been core to our apps offering, and delivering on your expectations in this area is a top priority for our company.
All your app data is safely stored in our database, located in an AWS Data Center in North Virginia, USA. You can find more information about privacy and security on our Marketplace listing.
Please note that Data Residency is available for Elements Copy & Sync in the DE Realm (Frankfurt AWS region). You can learn everything there is to know about our Data Residency support in a dedicated page: Data Residency.
How can I request access to my data?
To do this, simply open a ticket in our Support portal so we can proceed with this request.
What is you data retention policy?
The following data retention rule applies: if the app is uninstalled, your data is retained for 30 days before being deleted.
How can I retrieve my recipes after changing my Cloud instance base url or client id?
Atlassian allows the customers of Jira Standard, Premium, or Enterprise plans to update the URLs of their Cloud instances.
If you decide to follow this procedure, your Copy & Sync recipes will become temporarily unavailable. No data of yours will be lost, but we will have to update your Atlassian infos in our database in order to switch your Elements data to your new URL and client identifier.
To do this, simply open a ticket in our Support portal so we can proceed with the necessary migration steps.
About our pricing
How does pricing work for Elements Copy & Sync?
Elements Copy & Sync is sold as a monthly or annual subscription. Customers are eligible for support and automatic version updates as long as the subscription is active.
If you have 10 users or less licensed for your Jira Cloud instance, you will not be charged at all to use Elements Copy & Sync. If you have more than 10 users, you'll be charged per user amount based on the user tier.
You can find details about our pricing on our Marketplace listing.
How is annual Cloud pricing calculated?
Annual Cloud pricing is calculated on a tiered basis (just like the monthly per-user Cloud pricing). Note that by choosing an annual subscription, you're automatically granted a discount as you are only charged for 10 months of the year, rather than 12 months if you were to subscribe on a monthly basis.
Can I trial Elements Copy & Sync for free before purchasing it?
Elements offer a fully functional free 30 day trial of Elements Copy & Sync to companies who wish to try our product. Once this trial period is over, the cost of the app will automatically be included in your next bill unless manually deactivated via the Manage Apps page under the Jira Administration menu.
Do I need two active licences for synchronizing issues between two instances?
To copy & synchronize data from the source instance to the target instance you only need one active licence (on the source instance). The active licence on the target instance is only required if you need to do bidirectional cloning or synchronization of data between the two instances.
Does Elements Copy & Sync support Jira Product Discovery (JPD)?
Not officially. Some features work because JPD is built on Jira, but Atlassian has not opened JPD for Marketplace app integrations. You can use the app with JPD, but please note that compatibility is partial and not guaranteed.
About your migration from Data Center to Cloud
Is the migration fully automated or do I have to migrate things manually?
Elements Copy & Sync is compatible with Atlassian’s Jira Cloud Migration Assistant (JCMA). With JCMA you can:
Automatically migrate most of your Operations, Synchronizations, and Fields Mapping.
Cloud-side, these become Elements Copy & Sync recipes with mappings embedded in each recipe.
Key points:
JCMA will adapt your configuration “as close as possible” to Cloud concepts.
After migration, you should review and adjust recipes in Cloud to match your exact needs.
Certain features (Data Panels, Copy to Confluence, Copy to remote instance with old link model, Velocity) are not or not fully migrated and need manual handling.
What parts of my Data Center configuration won’t be migrated?
Data Panels (Data Center) → not supported by Elements Copy & Sync Cloud.
You must use Elements Overview instead. However note that Confluence data panels aren’t available on Cloud.
Copy to Confluence (Data Center) → not supported in Elements Copy & Sync Cloud
You must use Elements Publish instead.
Copy to remote instance (Data Center) → will not be migrated automatically
Cloud does support partially remote instance creation/sync, but the way instances are linked changed and is not backward-compatible. These configs must be recreated manually in Cloud.
Velocity:
Not supported on Cloud. During migration, your Velocity code is copied as a dynamic value but is not functional; you must replace it using the Cloud configuration options (smart values, fields, etc.).
When I’m about to migrate with JCMA, I have a warning message about unsupported features, what should I do?
Don’t worry, this message is designed to remind you that some features are not supported (Data Panels, Copy to Confluence and Copy to remote instances).
This is just for information, you can ‘Continue without resolving warnings’ in the next step and complete your migration if the warnings only concern Elements Copy & Sync.
Once you finished the JCMA migration, you can manually implement the unsupported feature with Elements Publish and Elements Overview.
How does licensing/pricing work during and after migration?
Data Center: You continue using your existing Elements Copy & Sync DC license until you stop using that platform, there’s no automatic renewal or conversion.
Cloud: Elements Copy & Sync Cloud is a separate Atlassian Marketplace subscription tied to your Jira Cloud site and priced per user tier. Apps are licensed to match the maximum user tier of the Jira product.
During migration: Many customers run DC and Cloud in parallel. Atlassian provides Cloud migration trials, and in some cases dual licensing: if you purchase an annual Cloud subscription, your Data Center license can be extended to the same period at no extra cost, so you can use both environments while migrating in phases.
After migration: Once you fully switch to Cloud, you continue with the Cloud subscription. There is no automatic day-for-day conversion of DC license time into Cloud, but migration programs (trials or dual licensing) help bridge the transition.
Will my fields still be synchronized after I migrate my issues from DC to Cloud?
No. Your synchronizations will be transformed into Synchronization recipes in Elements Copy & Sync Cloud but you will have to perform a manual action to activate all the synchronizations.
Can I still automatically create Confluence pages from a Jira ticket during the transition?
Yes, but you’ll need to install the app Elements Publish. With Elements Publish on Cloud, you can still automatically generate Confluence pages from Jira issues during workflow transitions.
Is there a native and integrated way in Jira Cloud to perform cloning and syncing?
Jira Automation is a powerful tool for straightforward scenarios. However, for more advanced workflows, it may require multiple rules, be subject to execution limits, and become harder to maintain over time.
Elements Copy & Sync offers a complementary approach for more complex scenarios, supporting full issue cloning, continuous bidirectional synchronization, and scalable usage across projects or Jira instances, making it well suited for advanced rules and long-term synchronization needs.
Is there any support available to help me migrate?
Yes. We can actively support you during your migration.
You can open a dedicated support ticket and use it as your main thread for all migration questions (planning, UAT, go‑live, troubleshooting).
If you attach a Support dump from your Data Center instance, we’ll:
Review your current configuration (Operations, Synchronizations, mappings, Data Panels),
Explain what will be migrated with JCMA and what must be recreated on Cloud (e.g. Data Panels → Elements Overview, Copy to Confluence → Elements Publish, remote instance configs, Velocity).
Other
Which internet browser are supported by Elements Copy & Sync?
All our apps are compatible with the browsers listed below:
- Google Chrome: latest version RECOMMENDED
- Mozilla Firefox: latest version
- Apple Safari: latest version
- Microsoft Edge: latest version
You can use an older version of any browsers listed, but we cannot guarantee that all the features will work as expected.
For security and performance reasons, it's highly recommended to keep your browsers up to date by activating the automatic updates.
JavaScript must be enabled in your browser in order for our app to work.