Data Residency
What is Data Residency?
With Data Residency, you can control where your Elements Copy & Sync data is stored. This will help you meet your company data management requirements.
For more information on Data Residency please review Atlassian documentation.
What regions does Elements Copy & Sync support?
For now Copy & Sync supports :
USA (North Virginia AWS region)
Germany (Frankfurt AWS region)
Europe
Atlassian offer additional regions. If you have any specific needs to host your data in another region, please feel free to contact us.
What app data are affected by Data Residency ?
Data Residency support | |
|---|---|
Recipes configuration |
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Issue association |
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Comments associations |
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Proxy user for API |
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User info |
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Customer instance info |
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Audit logs |
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Application logs |
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Analytics |
|
(Logs in previous location are deleted after 30 days)
(Product analytics are fully anonymized)How to enable Data Residency for Elements Copy & Sync
Case 1 : New install
When installing Elements Copy & Sync, the app will automatically have its data hosted in the same region as the Jira instance (if this region is supported by Copy & Sync).
If the instance region is not supported by Copy & Sync, then the app data will be automatically hosted in US.
Case 2 : App migration
This process is well detailed in the following official Atlassian documentation: Moving your Marketplace apps data to another location.
You will need to move Elements Copy & Sync after the completion of Jira migration to your preferred data residency location.
To request a data residency move for apps:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Data residency.
In the data residency table, select View details.
Select the Eligible tab.
If you have eligible apps, select Move apps.
Review information about the steps involved in moving your eligible apps. Select Next.
Review the apps. Select Next.
Select the 24-hour move window. Select Next.
Review your app data residency move details. Select Submit request.
Data Residency move for Marketplace apps must be requested at least three days in advance.
While Elements Copy & Sync is moving its data to the requested location, the product will be offline for up to 24 hours. During this move window, please notify your users and partners that the product will be out of service.
Where will my app data be hosted if my instance is pinned to a region not supported by Copy and Sync?
For a new app install on a Jira instance pinned to a location not supported by Elements Copy & Sync, the app data will be hosted in the US.
For instance migration to a location not supported by Elements Copy and Sync, the app data will remain hosted in the previous supported location (US or Germany) before the migration.