Change History

Maintaining a detailed change history of the service catalog is critical for ensuring accuracy, consistency, and strategic service management. Service owners must be able to track modifications to request types, pricing, ownership, and service details to maintain control over catalog evolution. A well-documented change history enhances transparency, facilitates root cause analysis, and supports governance by providing a clear audit trail of updates. It also enables data-driven decision-making, helping service owners assess the impact of changes, refine service offerings, and continuously improve catalog structure and usability.

Supported changes

The app covers most of the request type customization options (Read more details).

Here is a list of the changes that are tracked in the change history:

Request type name
Request type description
Request type help text
Request type status
Request type Service Owner
Request type Cost
Request type Price
Cost display on Customer Portal
Price display on Customer Portal
Portal Group(s) assignment
Request type restriction status (Read more details)
Request form fields
- Request form field added to request type
- Request form field removed from request type
- Request form field changes

Supported request form field changes:

Field name change
Field description change
Field configuration change (is Required boolean, default values, valid values, is visible boolean)

Due to technical limitations, changes on the issue view and in Forms are not tracked.