Introducing Elements Catalyst
Jira Service Management (JSM) is a powerful IT service management tool, but when it comes to service catalog management, it has limitations. Service owners and IT teams often struggle with presenting a structured, user-friendly catalog that effectively guides requesters to the right services. The out-of-the-box service catalog can feel fragmented, making it difficult to create a seamless experience for end users.
Customers frequently express frustration:
“Some clients desperately want a much more robust way of presenting the service catalog to their users so that they can create a much more guided response for things.”
“A client looking for proper service catalog management will be disappointed with what JSM offers. It feels like assembling Lego bricks to meet their needs.”
Who is Elements Catalyst for?
Elements Catalyst is designed for:
Service Owners & IT Teams – Who need better control over service catalog structure, performance, and costs.
Service Desk Managers – Who want deeper insights into request patterns, service relevance, and optimization opportunities.
IT Financial Managers – Who require cost visibility to track service expenses and optimize IT spending.
How Elements Catalyst Bridges the Gap
Elements Catalyst enhances JSM by providing structure, insights, and transparency to service catalogs. It allows service owners to:
✅ Enrich catalog items with financial data like cost and price.
✅ Analyze catalog performance with usage and efficiency metrics.
✅ Ensure catalog relevance by identifying outdated or underused services.
✅ Improve request categorization and reduce misclassification issues.
With Elements Catalyst, service owners gain the tools JSM lacks—turning the service catalog into an efficient, data-driven request management system.
👉 Next, proceed to the Installation Guideto set up Elements Catalyst in your JSM environment.