Getting Started

Say goodbye to shadow IT: turn your customer portal into your organization's most efficient requesting channel.

Elements Catalyst is an app for Jira Service Management Cloud. It empowers service management teams in JSM with the data-driven insights they need to maintain a current, relevant and high-performing service catalog. Enrich your catalog items with pricing details. Monitor performance, identify gaps, and manage costs effortlessly to enhance transparency, improve decision-making, and deliver a seamless portal experience that boosts customer satisfaction.

What’s in it for you?

🔍 Centralized Service Provider view: Get a service provider comprehensive view of your request types displayed on the customer portal

💰 Cost Effectiveness & Value: Gain visibility into services and costs to optimize IT operations, cut expenses, and boost efficiency.

📊 Usage Analytics: Detect quality issues like outdated or error-prone requests, identify improvements, and make data-driven decisions to enhance customer satisfaction.

🛠️ Audit and Compliance: Bein the know when it comes to your service catalog, access a change history of your catalog items

🤩 Catalog Optimization: Keep request types aligned with user needs, ensuring an updated and seamless customer experience.

Elements Catalyst is the answer to helping you keep your Service Catalog relevant. With the data and insights at your fingertips, you can build a catalog that serves users today and adapts for tomorrow.

In the pages below, you will find a quick look at the main features of our app :