Basic Usage
Context
As a Jira administrator, you have just installed Elements Catalyst on your Jira Cloud instance and you don't know where to start!
Keep calm, we’ve got you covered! The first step is to select a JSM project to be analyzed.
What’s a service catalog analysis?
Running a service catalog analysis will scan the project’s request types and portal settings, the actual issues in the project and ultimately compute insights based on the project configuration and issue data analyzed.
Tutorial
This guide explains how to run a service catalog analysis against an existing Jira Service Management project.
Prerequisites
Elements Catalyst has been installed on your instance.
Jira Service Management is installed on your Jira instance.
Your Jira instance contains at least one JSM project with historical data.
Configuration Steps
From App Global Administration
SCREENSHOT HERE
Select a JSM project that you wish to analyze
You will be taken to the app administration for the selected project.
Follow the steps from the JSM project administration below.
From JSM Project Administration
Service Catalog Analysis
Click “Run Service Catalog Analysis”
The app will proceed with scanning the project’s request types and portal settings. Once that’s done, click “Next”.
Service Catalog Preview
Your project’s service catalog structure will visually display. You can browse through the different levels by clicking them.
The different levels are explained below:
Top level is the actual Customer Portal of the current JSM project
The second level down are the Portal Groups which are displayed on the Customer Portal. You can expand each of those to access:
The request types on the last level down. These are the actual services listed on the Customer Portal.
In a JSM project, it’s possible to prevent some request types from being displayed on the Customer Portal by simply not assigning them to any Portal Groups. When that’s the case, an abstract Portal Group named “Hidden request types” is displayed in the Service Catalog Preview.
Click “Next”.
Service Catalog Insights
The app will analyze issues and issue data and compute service catalog metrics against this data.
Click “View Service Catalog” in order to access service catalog insights.
