Handling dependencies in JSM projects

Jira Service Management (JSM) projects handle custom fields differently than Jira Software projects.

This documentation provides a detailed view of which field dependencies are supported in JSM projects, based on the current technical limitations and product behavior.

Prerequisites for enabling dependencies in a JSM project

A manual action is required for the initial setup and whenever you need to configure Jira field dependencies for a new portal or a new request type.

In “Settings” tab, click on the Synchronize button to be up-to-date.

Supported dependencies for Custom Fields used on JSM projects

Dependency Type	Variables with Freemarker	Variables without Freemarker	Create issue (agent)	Edit issue (agent)	Create request (portal)
Between Connected Fields 👉 Please note that both parent and child custom fields must be displayed on screen for dependency to be effective.	`${issue.customfield_XXXX}`	`$issue.customfield_XXXX`	Supported	Supported	Supported
Current User	`${currentUser.displayName}`, `${currentUser.emailAddress}`, `${currentUser.accountId`}	`$currentUser.displayName`, `$currentUser.emailAddress`, `$currentUser.accountId`	Supported	Supported	Supported
Reporter	`${issue.reporter.emailAddress`} `${issue.reporter.accountId`}	`$issue.reporter.emailAddress` `$issue.reporter.accountId`	Currently not supported (blocked by Atlassian)	Supported	Currently not supported (blocked by Atlassian)
User Input	`${userInput`}	`$userInput`	Supported	Supported	Supported
Issue Context	`${issueType}`, `${issue.key}`, `${project.key}`, `${issue.summary}`, `${issue.priority}`… `${issue.customfield_XXXX}` (for supported fields listed here, such as Text Fields, Numbers, …)	`$issueType`, `$issue.key`, `$project.key`, `$issue.summary`, `$issue.priority`… `$issue.customfield_XXXX` (for supported fields listed here, such as Text Fields, Numbers, …)	Supported	Supported	Supported
Request Context	`${project.id}`, `${project.name}`, `${project.key}`, `${requestType.name}`, `${requestType.id}`…	`$project.id`, `$project.name`, `$project.key`, `$requestType.name`, `$requestType.id`…	Supported	Supported	Supported