Skip to main content
Skip table of contents

Salesforce datasource - Invalid grant


Executing SOQL queries shows:

Error code: Invalid_grant

Error message: Authentication failure ...


This error occurs for those reasons:

  1. Wrong URL in datasource base URL field
  2. IP restriction or login hour restriction
  3. Invalid user credentials or user profile has no 'API Enabled' option


  1. In Elements Connect datasource configuration check if you set your real domain name url, available from Salesforce Settings / Company Settings / My Domain
  2. if those restrictions are enabled, try disabling them and try again to authenticate
  3. User should have the API permission enabled in the profile configuration: Setup User -> click on profile -> Administrative Permissions -> API Enabled

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.