Share information from linked issues - Configuration step

1 - Go to the global administration menu > Add-ons > Elements Copy & Sync configuration.

2 - Add a data panel by going to the Data panels tab > Add > Local JIRA:

3 - Configure the display tab:

Choose carefully the data panel's name since it will be displayed on the customer portal.
Make sure Dispay in Management is set to "yes" - otherwise you won't see the linked issues in the customer portal.
Optional: configure a display JQL condition. This will restrict the issues where the linked issues are displayed.

In our case, we are creating a Data Panel dedicated to the Wifi access request type.

How to check the Customer Request Type value? Use Elements Copy & Sync JQL checker!

4 - Configure the Content tab:

Configure the Linked issues filter if you need to restrict which linked issues will be displayed.
In the Columns section, add the fields that will be displayed on the data panel.

Do not tick Link since customers won't be able to go the internal issue anyway.

5 - Hit the Save button and enjoy your data panel!

New to Elements Copy & Sync?

If this tutorial has stirred your imagination and you wish to give visibility to your customers, why not give Elements Copy & Sync a try?