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Share information from linked issues through Jira Service Management customer portal


Let's say you are managing guest wifi access requests through Jira Service Management. When customers ask for updates on the access creation, your Jira Service Management agents need to go find the update and write a reply to customers.

In this example, we'll meet with Dena - she's requesting a wifi access for a colleague of her coming to her office. The Jira Service Management agent will then escalate this ticket to the operations team.

We are working with two Jira projects: one Jira Service Management, one Jira Core.

Working with different projects in Jira

But how do we keep Dena updated? How does she know if the operations team is working on her request?

Before - without Elements Copy & Sync

How to keep the team updated


With Elements Copy & Sync it's easy to give visibility to linked issues on the customer portal. Let customers know what is the status of your internal tasks and when it will be done.

After - with Elements Copy & Sync

Easy way to keep your team updated

Data Panel to display linked issues in JSD portal


This tutorial has only one step:

  1. Create a datapanel


  • Link at least one issue with the customer request;
  • Jira Service Management version from 3.2.x.

Read detailed instructions

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