Step 1 - Create the escalation fields mapping
1 - Go the global administration menu > Add-ons > Elements Copy & Sync configuration.
2 - Add a field mapping by going to the Fields mapping tab > Add > Local JIRA:
3 - Configure the Fields mapping:
- Choose a meaningful name for your field mapping, e.g. ISD Incident > TIOT Task
- Map each source field with the corresponding target field.
4 - Save configuration.