Goals configuration
Defining measurable and achievable goals will help your teams stay motivated.
Click on the “Goals” left panel to access each activated category and their indicators.
How to define goals?
Note that goals results are based on monthly metrics
Find the indicator you’re looking to improve
Understand your results:
current result → latest completed month
previous month result → penultimate completed month
Define or adjust goal of following month. Value is automatically saved.

Indicators that should be increased: | CSAT |
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Indicators that should be decreased: | Average time to first response |
Known limitations
There is no history records of defined goals. Only current value is available.