FAQs
On this page, you will find answers to common questions that might interest you as well.
Which fields can I copy from Jira to Confluence?
You can find an up-to-date list of fields that can be copied from Jira issues to Confluence pages in the following page of our documentation: Jira fields and data copied to Confluence.
Where is my data stored?
Security has always been core to our apps offering, and delivering on your expectations in this area is a top priority for our company.
All your app data is safely stored in our database, located in an AWS Data Center in North Virginia, USA. You can find more information about privacy and security on our Marketplace listing.
Please note that Data Residency is available for Elements Publish in the DE Realm (Frankfurt AWS region) and EU Realm (Dublin or Frankfurt AWS region). You can learn everything there is to know about our Data Residency support in a dedicated page: Data Residency.
How can I retrieve my recipes after changing my Cloud instance base url or client id?
Atlassian allows the customers of Jira Standard, Premium, or Enterprise plans to update the URLs of their Cloud instances.
If you decide to follow this procedure, your Elements Publish recipes will become temporarily unavailable. No data of yours will be lost, but we will have to update your Atlassian infos in our database in order to switch your Elements data to your new URL and client identifier.
To do this, simply open a ticket in our Support portal so we can proceed with the necessary migration steps.
How does pricing work for Elements Publish?
Elements Publish is sold as a monthly or annual subscription. Customers are eligible for support and automatic version updates as long as the subscription is active.
If you have 10 users or less licensed for your Jira Cloud instance, you will not be charged at all to use Elements Publish. If you have more than 10 users, you'll be charged per user amount based on the user tier.
You can find details about our pricing on our Marketplace listing.
How is annual Cloud pricing calculated?
Annual Cloud pricing is calculated on a tiered basis (just like the monthly per-user Cloud pricing). Note that by choosing an annual subscription, you're automatically granted a discount as you are only charged for 10 months of the year, rather than 12 months if you were to subscribe on a monthly basis.
Can I trial Elements Publish for free before purchasing it?
Elements offer a fully functional free 30 day trial of Elements Publish to companies who wish to try our product. Once this trial period is over, the cost of the app will automatically be included in your next bill unless manually deactivated via the Manage Apps page under the Jira Administration menu.
Which internet browser are supported by Elements Publish ?
All our apps are compatible with the browsers listed below:
- Google Chrome: latest version RECOMMENDED
- Mozilla Firefox: latest version
- Apple Safari: latest version
- Microsoft Edge: latest version
You can use an older version of any browsers listed, but we cannot guarantee that all the features will work as expected.
For security and performance reasons, it's highly recommended to keep your browsers up to date by activating the automatic updates.
JavaScript must be enabled in your browser in order for our app to work.