2024/11/12 - Issue synchronization downtime
On Tuesday, at 10:33 am UTC, a new version of Elements Copy & Sync caused partial service downtime, and synchronisation recipes couldn’t be executed. After investigating the flaw, we rolled back at 4:58 pm UTC.
During this downtime, changes to your Issues data could not be synchronized.
What data was affected?
No synchronizations were executed between November 12th, 10:33 AM UTC, and 4:58 PM UTC. As a result, all data normally synchronized using Copy & Sync recipes (Synchronization recipes and Copy recipes with synchronization enabled) was not synchronized during this period.
How can I know if I was impacted?
Contact our support team for guidance on performing an analysis. We will also review our logs to assist you. When creating a ticket, please include your configuration dump to help us assess the impact effectively.