Get off on the right foot with your migration to Cloud

Before you begin your migration, make sure you have all the information you need and a good understanding of the process.

Start off with some key concepts you should understand before beginning your migration, as well as the major steps of the process.

Make sure to consult the Feature Parity comparison - Connect migration to verify if the configuration option you used on Server / Data Center is available on Cloud.

Have questions or need help? Don’t hesitate to contact our support team.

Want to share needs or use cases learn about the roadmap? Book a call with our Product Manager.

Security is a priority at Elements. That's why Elements Connect is Cloud Fortified, which means we participate in Atlassian’s bug bounty, ensure performance at scale by automated infrastructure deployment and load testing, and respond within 1 day (24 hours) to critical customer support issues, 5 days a week. Cloud Fortified is the highest level of security recognized by Atlassian for Marketplace Partners. For more information, see our privacy policy on our documentation.

Key concepts to understand before you migrate

Due to functional differences between the Cloud and Server/Data Center platforms, field configuration on Cloud is slightly different. Here are some of the major differences to understand as you migrate:

Server/Data Center




SQL and REST API (URL) datasources are available on all hostings, but CSV and LDAP are not yet available on Cloud. To see the details of datasources, such as authentication modes available for REST APIs, see our documentation.


Mirror fields

The Key concept doesn't exist on the Cloud version, to search the connected items, you need to use the Mirror field attached to that connected item. Learn more on this page of our documentation.


No equivalent

Connect Cloud doesn’t use the Velocity Template Language.


To make dynamic queries on Server / Data Center, Velocity variables were used. However, on Cloud, this is done with dependencies. Read more about the types of dependencies currently available here.

Live text

Not yet available

Due to technical differences with the Jira Cloud architecture, we can’t offer Live text fields yet.

Key steps to migrate Elements Connect data

Step 1: Evaluate how you can reproduce your use case with Elements Connect Cloud.

→ Need help understanding what is possible today? Check out the feature comparison.

Step 2: Install Elements Connect Cloud on your Cloud instance

→ Need more than a standard trial period to get your Cloud instance configured? Contact our Support team to get help.

Step 3: Manually create new configurations

Step 4: Prepare Connect fields on Server/DC for migration

Step 5: Export fields from your Server/DC instance

Step 6: Import the fields on Cloud

Step 7: Set the mirror fields