Create a remote issue

In the operation creation page, when a remote Jira server is selected in the "Server" field of the "Target" tab, the Copy & Sync operation will create and link a new issue on a second JIRA instance, that is to say a remote server.
Prior to configuring such an operation, an Application link between the two JIRA environments must be set up. Once done, a specific Fields Mapping for this operation must be configured.

In this page, we will explore the options available when creating a remote Jira issue.

Issue context

The "Issue context" section of the tab offers the following options:

Project : select the target project where the operation will be created (or a project category).
If you select a project category, the user will have the choice to select a target project from all projects contained into this category.

Issue type : select the issue type of the newly created issue.

Link : If the box is checked, then the two issues will be linked by a basic JIRA link.

It is not possible to select the link type for Remote links.

Issue content

The "Issue content" section of the tab offers the following options:

Fields mapping : select a mapping which will pre-fill some of the available fields on the issue creation screen. This field is mandatory.

Attachments : choose whether to copy attachments to the newly created issue. Maximum allowed size is 10MB.  

Update source fields : the fields which are selected here will be populated by the configured value on the source issue.