Survey configuration

Surveys are key to retrieving accurate customer insights.

Creating new survey types within Jira Service Management will empower your agents to ask for feedback.

Survey types available

CSAT → handled by Jira Service Management
NPS → configurable within Elements Pulse

📢 Looking for another survey type? Feel free to ask for it and help us understand your needs!

What is the Net Promoter Score?

NPS surveys help you discover how satisfied users are with your IT service. It's a straightforward question that reveals whether users are likely to recommend your service to others.

To configure the Net Promoter Score survey:

Survey creation

Survey triggering

👉 Learn more about NPS interpretation