App editions

Elements Connect editions

Starting early April, Elements Connect is available in two editions: Standard and Advanced.

This evolution allows us to better support the different ways organizations use the app from simply bringing external data into Jira fields or pushing further with advanced dynamic field customization and data integration across Jira and JSM.

All existing customers will automatically remain on the Standard edition by default.

You can change edition at any time from the Atlassian Marketplace.

This page explains the differences between editions and how to choose the one that best fits your needs.

Why did we decide to provide App editions?

Elements Connect is used by a wide variety of teams:

• Small and mid-size teams using custom fields to dynamically bring external data in a few Jira projects

• Large organizations with teams that works with complexe datasets, interacting internaly and externally with multiple stakeholders, where everybody needs a relevant and up-to-date information available within Jira

• Companies collaborating with partners, subsidiaries, or subcontractors

To better support the diversity of Jira environments, we have introduced two editions: Standard and Advanced.

• Standard is designed for teams with essential data integration needs, offering a streamlined and cost-effective experience.

• Advanced is our high-performance tier. It includes all the capabilities you rely on, along with priority support and access to upcoming premium features.

By categorizing our features, we can continue to innovate rapidly while ensuring every customer pays only for the scale they truly need.

Main differences between Standard and Advanced editions

Here is a summary of the main differences between the two editions:

Data sources

A data source is an external location, typically a database or a remote web/cloud service, from which data can be retrieved by Elements Connect and then used to populate connected fields in Jira.

We support 2 types of data sources:

• REST APIs (with multiple authentication modes)

• Databases (PostgreSQL, MySQL, Azure SQL, MS SQL Server, Oracle)

Check our documentation about Elements Connect datasource configuration.

Connected fields

Elements Connect lets you bring external data inside Jira through two different types of fields:

• Connected custom fields - fully integrated Jira custom fields which can be connected to external data sources.

• Connected items - the historical way of bringing external data on the customer portal in Jira Service Management

Increasing this limit supports organizations working on multiple Jira projects, with the need to implement connected field with many dependencies.

Learn more about connected fields and their configuration.

Custom field update with post-function

Ensure that your custom field values are accurately recalculated during specific transitions in your Jira workflow, providing up-to-date information for better decision-making and data management.

Read more about updating custom fields value in transition.

Priority Support & SLA

The Advanced edition includes priority support with an improved Service Level Agreement (SLA).

• Standard edition: response time within 8 hours

• Advanced edition: response time within 4 hours

This ensures faster assistance for organizations running business-critical or large-scale synchronization workflows, where quick resolution is essential.

Why upgrade to advanced?

Standard edition

The Standard edition provides the core capabilities required to have seamless integration of external data into Jira fields.

It is designed for teams who need reliable plugging of various datasource in Jira, regardless of the technology, and to dynamically populated custom field, with data from external source, wether in Jira or JSM.

The Standard edition remains fully supported and actively developed, and will continue receiving product improvements and new features.

Advanced edition

The Advanced edition is designed for organizations operating Elements Connect in large, complex environments.

It introduces additional capabilities around scale, security, governance, and enterprise support.

These features are particularly useful when:

• having multiple external datasources to integrate into Jira

• operating many connected fields with dependencies in several Jira and JSM spaces

• implementing robust and regular automatic updates of custom field with post function

• requiring strong governance and traceability

Upcoming Advanced capabilities

Additional enterprise capabilities will be introduced later in the year in the Advanced edition.

Field updates through new Automatic update feature

We will release a feature to scheduled and triggered mass field updates.

New authentication modes

We will release new improvements to authentications dedicated to Entreprise needs with several authentication modes available in Advanced edition.

How to change edition

You can change your edition at any time from the Atlassian Marketplace.

1. Go to the Elements Connect Marketplace listing or upgrade it directly in the app settings within Jira

2. Select the edition you want to use

3. Confirm the change