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Triggers settings

In the Triggers configuration tab, you can find settings that let you define where, and how, your recipe can be triggered.

Trigger options

This section lets you configure where the recipe will be visible in your Jira instance as well as other options.

Customize recipe availability

Use this option to define precisely where a recipe will be visible on your instance.
By default, recipes can be activated manually through the action menu of an issue, or added as a post-function in a workflow transition. If this option is enabled, the "Availability options" can be set to change this default behavior to a custom one.

Availability options

Skip creation screen

Use this option to prevent end-users from changing the values of a copied issue before its creation.
By default, when a recipe is triggered manually, the native Jira issue creation screen is displayed to allow users to change some values in the new issue before it is actually created by the recipe. With this option, the native creation screen is never displayed.

User restrictions

This section lets you configure who can trigger your recipe.

Allow trigger by JSM customers

Use this option to let anonymous Jira Service Management customers to trigger the recipe.

By default, recipes in workflow post-functions cannot be triggered by anonymous users. This can be troublesome in some use cases when tickets are escalated to another project as soon as they are created in the JSM portal. This option will let all users trigger the recipe through a post-function, even if they are anonymous.

Limit which users can trigger the recipe

Use this option to define which users will be able to see the recipe in the recipe selection dialog of a Jira issue, and able to trigger the recipe with a post-function.

By default, all users are able to trigger a recipe. When this option is enabled, some additional conditions can be added on the user's identity and group.

Conditions on users

Here you can select more precisely which users can see the recipe in an issue or trigger it in a post-function.

User identity

Here you can restrict the recipe to the Assignee or Reporter of the source issue.

If both "Issue assignee" and "Issue reporter" are selected here, it means that both will be able to see the recipe.

User group

Here you can restrict the recipe to users belonging to one or more user groups in the Jira instance. For example, only to "site-admins" or "jira-servicemanagement" users.

If several groups are selected here, it means that users from at least one of these groups will be able to see the recipe.

The "User identity" and "User group" options can be used concurrently. In this case, a user must satisfy both options in order to be able to see the recipe. This can be useful if, for example, you want the Reporter to trigger the recipe only if they belong to the JSM agent group.

Public API

This section gives you information on how to trigger the recipe from our public REST API.

Recipe ID

This identifier is specific to the current recipe. This unique ID must be used to call this specific recipe.

Request URL

This URL can be used to call the API to trigger this recipe.
In this URL, the {{issue.key}} placeholder must be replaced by the issue key of the issue you need to copy.

The following tutorial shows how the API can be used to trigger recipes : How to copy issues with Copy & Sync and Automation.

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