The Dashboard is the main landing page of Elements Pulse. It gives IT leaders an at-a-glance view of both operational health and employee experience across IT services, and helps identify where to focus attention and investment.
To access it, navigate to Elements Pulse in the Jira left-hand navigation menu and click Dashboards.
Filters
At the top of the Dashboard, a filter bar lets you narrow the data scope across all metrics and visualisations on the page simultaneously. Available filters are:
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Spaces — filter by JSM project or space
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User Group — segment by employee group
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Organisation — filter by organisation
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Request Type — focus on a specific category of service request
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Period — select a time range (e.g. Year to Date, Quarter, Month)
These filters narrow the view within your active Analysis Scope: they can only surface data that falls inside the scope you selected in Settings.
Dashboard capabilities
From the Dashboard, you can:
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Check your Score cards: your Productivity and Experience scores at a glance, with status, trend, and primary driver.
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Explore the Watermelon effect: where operational and experience data converge or diverge, over time, by segment (Focus Area Quadrant), and down to individual questions and tickets (Priority Matrix).
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Drill down into any score card, via Score drill-down, to explore the detailed metrics behind it, down to individual survey responses and tickets.