Elements Pulse

Changelogs

On this page, you will find the update history for Elements Pulse

Release date

Changes

Version

Analysis Scope, Experience Scores & Portal-Only Surveys

  • Analysis Scope: define what Elements Pulse analyzes: by Space, Organisation, Request Type, or User Group.

  • Access management: control who can access Elements Pulse.
    Access is now governed by a dedicated "Elements Pulse Access" permission, which Jira admins can grant to specific groups, in addition to existing Jira admins.

  • Experience Score on the Dashboard: a live 0–100 score from CSAT, CES, NPS and JSM CSAT, with a health status.

  • Experience Score drill-down: an Overview tab breaking the score down by metric, plus a Deep Dive for each indicator (CSAT, CES, NPS) with trends, score distribution, and question-level performance linked to tickets.

  • Surveys open to portal-only users: employees without a Jira license can now respond to surveys. Learn how to create and send a survey and how customers will respond to it.

Coming next: the Productivity score and the full Focus Area Quadrant, so you can correlate Experience and Productivity data side by side and see exactly where to focus.

6.0.0

Improvement

  • New onboarding screens to present current and future Elements Pulse capabilities

  • Fixed CES survey implementation

5.2.0

Surveys response drill-down

From the survey results page, Clicking any row in “All responses” page, opens the Response Details page for that individual submission.

5.1.0

New survey experience

This release brings a fully redesigned survey experience:

  • Multiple question surveys 

  • Multiple question types: CSAT, CES, NPS, rating scale, and open text

  • Surveys will be dispatched through unique survey links, making it possible to share them in the request's comments or through Automation rules

  • Admin-facing survey results, with enhanced data exploratory analysis capabilities

This is just the first step. A second release is already planned for September, bringing another set of features.


5.0.0

Older versions:

Release date

Changes

  • Bug fixes

  • Demo data set

  • Storage capacity improvement

  • Automated survey triggering

  • Project filtering

  • Better support tooling requiring structural changes

  • Access to an in-app feedback survey to build Elements' Pulse future together

  • Minor bug fixes on goals & survey

  • Minor UI update

  • Initial release