On this page, you will find the update history for Elements Pulse.
Release date
Changes
Version
Performance & Reliability
Platform update: Atlassian Forge libraries and the database layer are updated for more stable and faster data processing.
Code quality: Fixed issues reported by our code-quality analysis.
6.4.0
Drill-down from charts, current period display & Productivity confidence
Click to drill down: click any point on a trend chart, or any score in the Survey Question Performance matrix, to see the details behind it. When a score dips, you can go straight to the period and the feedback that caused it.
Current period now visible: trend charts and the Survey Question Performance matrix now include the period in progress, not just completed ones. You can see how experience and productivity are trending right now and step in before the month ends, instead of finding out once it’s over. The current period is marked as a dashed segment or a shaded column, so you know its data is still partial.
Productivity confidence label: the Productivity score now comes with a confidence level: High, Medium, Low or Insufficient Data. It reflects how many indicators have data, how recent that data is, and whether ticket volume over the period is in line with your usual activity. You know how much weight to give the score before you act on it or share it.
Productivity drill-down: a dedicated page behind the Productivity score card. It breaks the score down into its four indicators and shows how each one has changed month by month, so you can see what’s driving your operational performance.
Priority Matrix: a new chart on each Deep Dive page (CSAT, CES, NPS) that places each group by its experience score against an operational metric of your choice. Below the chart, a scorecard gives the exact figures behind each group, and the list of individual responses links to their tickets. You can see which groups to prioritise and go straight to the feedback behind them.
Period filter: choose a quick preset or set a custom date range, so you can look at exactly the time frame you need.
Productivity Score card: a live 0–100 score from Time to Resolution, First Response Time, Reopening Rate, and First Contact Resolution, with a health status.
Monthly Score Trends: the Productivity score now joins Experience on the trend chart, so you can track both side by side over time.
Focus Area Quadrant: a Productivity vs Experience view, grouped by Space, User Group, Organisation, or Request Type, to instantly spot where to focus: Service Excellence, Friction Points, Operational Drag, or Urgent Attention.
Analysis Scope: define what Elements Pulse analyzes: by Space, Organisation, Request Type, or User Group.
Access management: control who can access Elements Pulse.
Access is now governed by a dedicated "Elements Pulse Access" permission, which Jira admins can grant to specific groups, in addition to existing Jira admins.
Experience Score drill-down: an Overview tab breaking the score down by metric, plus a Deep Dive for each indicator (CSAT, CES, NPS) with trends, score distribution, and question-level performance linked to tickets.
Coming next: the Productivity score and the full Focus Area Quadrant, so you can correlate Experience and Productivity data side by side and see exactly where to focus.
6.0.0
Improvement
New onboarding screens to present current and future Elements Pulse capabilities
Fixed CES survey implementation
5.2.0
Surveys response drill-down
From the survey results page, Clicking any row in “All responses” page, opens the Response Details page for that individual submission.
5.1.0
New survey experience
This release brings a fully redesigned survey experience:
Multiple question surveys
Multiple question types: CSAT, CES, NPS, rating scale, and open text
Surveys will be dispatched through unique survey links, making it possible to share them in the request's comments or through Automation rules
Admin-facing survey results, with enhanced data exploratory analysis capabilities
This is just the first step. A second release is already planned for September, bringing another set of features.
5.0.0
Older versions:
Release date
Changes
Bug fixes
Demo data set
Storage capacity improvement
Automated survey triggering
Project filtering
Better support tooling requiring structural changes
Access to an in-app feedback survey to build Elements' Pulse future together
