On this page, you will find the update history for Elements Pulse.
Release date
Changes
Version
Productivity Drill-down & Priority Matrix
Productivity drill-down: a dedicated page behind the Productivity score card. It breaks the score down into its four indicators and shows how each one has changed month by month, so you can see what’s driving your operational performance.
Priority Matrix: a new chart on each Deep Dive page (CSAT, CES, NPS) that places each group by its experience score against an operational metric of your choice. Below the chart, a scorecard gives the exact figures behind each group, and the list of individual responses links to their tickets. You can see which groups to prioritise and go straight to the feedback behind them.
Period filter: choose a quick preset or set a custom date range, so you can look at exactly the time frame you need.
Productivity Score card: a live 0–100 score from Time to Resolution, First Response Time, Reopening Rate, and First Contact Resolution, with a health status.
Monthly Score Trends: the Productivity score now joins Experience on the trend chart, so you can track both side by side over time.
Focus Area Quadrant: a Productivity vs Experience view, grouped by Space, User Group, Organisation, or Request Type, to instantly spot where to focus: Service Excellence, Friction Points, Operational Drag, or Urgent Attention.
Analysis Scope: define what Elements Pulse analyzes: by Space, Organisation, Request Type, or User Group.
Access management: control who can access Elements Pulse.
Access is now governed by a dedicated "Elements Pulse Access" permission, which Jira admins can grant to specific groups, in addition to existing Jira admins.
Experience Score drill-down: an Overview tab breaking the score down by metric, plus a Deep Dive for each indicator (CSAT, CES, NPS) with trends, score distribution, and question-level performance linked to tickets.
Coming next: the Productivity score and the full Focus Area Quadrant, so you can correlate Experience and Productivity data side by side and see exactly where to focus.
6.0.0
Improvement
New onboarding screens to present current and future Elements Pulse capabilities
Fixed CES survey implementation
5.2.0
Surveys response drill-down
From the survey results page, Clicking any row in “All responses” page, opens the Response Details page for that individual submission.
5.1.0
New survey experience
This release brings a fully redesigned survey experience:
Multiple question surveys
Multiple question types: CSAT, CES, NPS, rating scale, and open text
Surveys will be dispatched through unique survey links, making it possible to share them in the request's comments or through Automation rules
Admin-facing survey results, with enhanced data exploratory analysis capabilities
This is just the first step. A second release is already planned for September, bringing another set of features.
5.0.0
Older versions:
Release date
Changes
Bug fixes
Demo data set
Storage capacity improvement
Automated survey triggering
Project filtering
Better support tooling requiring structural changes
Access to an in-app feedback survey to build Elements' Pulse future together
