Migration FAQ

What is your app trial policy for Cloud?

You can try Elements Connect on Cloud for 30 days. If you questions about your evaluation period, contact our support team.

Is it possible to migrate the fields (data and configuration) using Jira Cloud Migration Assistant (JCMA)?

Elements Connect values can be migrated directly with Jira Cloud Migration Assistant and Elements Connect custom fields will also be created on Jira Cloud.

However, data sources and fields need to be manually configured on Jira Cloud.

👉 Check Migration path to get information on Elements Connect migration tool scope.

What are the main differences between the app’s functions in DC/server vs Cloud?

Check out the “Migration Planning” section as well as the Feature Parity comparison to understand the differences as you migrate.

It’s very important to perform the “Migration Planning” ahead of time to be well prepared for your migration.

How can I know if I can reproduce my Server/DC use case on Cloud?

If you still have questions about reproducing your use case after consulting our Migration Hub, our support team will be happy to help you

What region do you mainly store the data of the app?

Our data is currently stored in Virginia, USA.

What kind of information do you store about the app or its usage?

You can find all the details about the information we store on the following locations:

• Privacy and Security tab on the Marketplace listing.

• What data can Elements Connect store/access? page in our documentation.

Can we connect to an Azure SQL database to fetch data?

Yes Microsoft Azure SQL database is supported by Elements Connect Cloud. See our documentation to learn more about the SQL databases.

I need help, how can I reach Elements?

If you’re encountering difficulties during your migration, contact our support team to get quick help. If you have questions about the roadmap, you can book a call with our Product Manager.