Migration FAQ
What is your app trial policy for Cloud?
You can try Elements Connect on Cloud for 30 days. If you questions about your evaluation period, contact our support team.
Is it possible to migrate the fields (data and configuration) using Jira Cloud Migration Assistant (JCMA)?
Elements Connect can’t be migrated directly with Jira Cloud Migration Assistant.
For now:
Datasources and fields need to be manually created on the Cloud (check our migration path, section “Setup your configurations on the Cloud”).
Fields data from Data Center need to be copied into Jira text fields (check our migration path, section “Prepare Connect fields on Server/DC for migration”) and then, migrate those Text fields into the Cloud with Jira Cloud Migration Assistant.
Is it mandatory to create my cloud configuration before the migration?
It isn't, but we strongly recommend to follow the steps mention in our migration hub for a smooth and successful migration. In fact, there are multiple reason for which we encourage you to create the configuration before the migration.
Try the app on the Cloud to better understand how it works
Check the feature parity and make sure your use case will covered
The most important part is to confirm how the field will be configured on Cloud so you prepare your Data center data for migration and that’s mean:
Copy the right data from Connect Data Center to be migrated
Make sure that the created field on Cloud will allow you to populate the copied data into it
What are the main differences between the app’s functions in DC/server vs Cloud?
Check out the “Migration Planning” section as well as the Feature Parity comparison to understand the differences as you migrate.
It’s very important to perform the “Migration Planning” ahead of time to be well prepared for your migration.
How can I know if I can reproduce my Server/DC use case on Cloud?
If you still have questions about reproducing your use case after consulting our Migration Hub, our support team will be happy to help you
What region do you mainly store the data of the app?
Our data is currently stored in Virginia, USA.
What kind of information do you store about the app or its usage?
You can find all the details about the information we store on the following locations:
Privacy and Security tab on the Marketplace listing.
What data can Elements Connect store/access? page in our documentation.
Can we connect to an Azure SQL database to fetch data?
Yes Microsoft Azure SQL database is supported by Elements Connect Cloud. See our documentation to learn more about the SQL databases.
I need help, how can I reach Elements?
If you’re encountering difficulties during your migration, contact our support team to get quick help. If you have questions about the roadmap, you can book a call with our Product Manager.