Migrating to Jira Cloud

Looking to migrate to Jira Cloud? Check out our complete migration guide, or try our suite of Cloud apps directly!

At Elements, we’re fully committed to making your move from Data Center to Cloud as smooth and successful as possible.

Most of the key capabilities available in Elements Copy & Sync for Data Center are also available in our Cloud app. And because Jira Cloud works differently from Jira Data Center, we’ve redesigned and improved parts of the experience, making the Cloud version simpler to set up and easier to use day to day.

We want to make sure your migration goes smoothly and to help you get the most out of Elements Copy & Sync in Jira Cloud.

A Cloud app for each of your needs

Depending on how you use Copy & Sync on Data Center, you may want to explore where your favorite features are available in Jira Cloud.

Elements Copy & Sync

The Cloud version of Copy & Sync will let you clone and synchronize fields, comments, attachments, and statuses between issues. Rediscover your operations and fields mapping through powerful new recipes.

Elements Overview

Copy & Sync data panels are the best way to get a glimpse of relevant information from related issues. In Jira Cloud, you will discover many new ways to display that data thanks to Elements Overview, our dedicated solution.

Elements Publish

If you are currently using Confluence operations to create pages from Jira issues to streamline your information flow, you will love all the new options available to you in Elements Publish, our dedicated Cloud app.

Migration path

Manual migration

Steps to follow to migrate from Jira Data Center to Jira Cloud:

Verify that all the needed features exist on Jira Cloud (see the tables below)
Install Elements Copy & Sync on your Jira Cloud instance
Manually create the recipes

If you have any doubt or question, contact our support team. We'll assist you in your migration.
Attaching your Support dump file to your request will reduce the support time.

To extract your dump file:

Go to your Data Center instance and on Elements Copy & Sync
Click on Administration and Backup

Migration with JCMA

Copy & Sync is compatible with Atlassian’s Jira Cloud Migration Assistant (JCMA) for performing app-migrations. This means that you’ll be able to automatically migrate most of your Copy & Sync Operations and Synchronizations from your Server instance to your Cloud instance.

You can find more information about to perform an app migration with JCMA here.

Difference between Server/Data Center and Cloud

Note that, as we redesigned our Copy & Sync application when we developed it for the Cloud to make it easier to use, the operating logic is different compared to the Server/Data Center version.

We will adapt your configuration during migration to keep as much consistency as possible, but we encourage you to verify your newly migrated recipes and readjust them according to your needs.

Again, if you have any doubt or question, contact our support team. We'll assist you in your migration.

When performing a migration with JCMA, your Operations, Synchronizations, Fields Mapping and Data Panels will be modified, here are the main differences between the Server/Data Center and Cloud versions:

Server/Data Center		Cloud
Operations	will become	Copy & Sync recipes
Synchronizations	will become	Synchronization recipes
Fields Mapping	will be configured	in each Copy & Sync or Synchronization recipe
Data Panels	available as separate app	Data Panels are available on Cloud as a stand-alone app: Elements Overview (see our dedicated migration path)
Copy to Confluence	available as separate app	This feature is available on Cloud as a stand-alone app: Elements Publish
Copy to remote instance	will not be automatically migrated	While creating and synchronizing issues on remote instances is indeed supported in the Cloud version of Copy & Sync, the way instances are linked to one another has been reworked and is not compatible with how it is done on Data Center. Thus, such operations cannot be automatically migrated to Cloud and will need to be recreated manually.
Velocity	is not supported	Your code will be copied but will not be functional

During the migration, you will see warnings about Data Panels, Copy to Confluence and Copy to remote instances as below.

This is just for information, you can "Continue without resolving warnings" in the next step and complete your migration if the warnings only concern Copy & Sync.

Features comparison with Jira Data Center

This section lists the implementation status of Elements Copy & Sync main features in Jira Cloud.

Cloud features

Below, you’ll find an overview of Server/Data Center features and their availability in the Cloud version. Beyond feature parity, our Cloud app also unlocks additional capabilities designed to give you more flexibility, visibility, and control, including:

These enhancements make it even easier to manage complex operations and scale your processes in Jira Cloud. To discover everything you can achieve with Elements Copy & Sync on Cloud, explore our Cloud documentation.

Copy

Feature	Cloud availability	Comments
Copy issues manually from issue view	Available
Copy issue during post-function	Available
Copy Jira native fields	Available
Copy custom fields	Available	Check the list of supported Custom Fields.
Copy comments	Available
Display comment origin	Available
Copy comments in parent issue	Unavailable
Copy comments in child issue issue	Unavailable
Copy attachments	Available
Copy to remote Jira instances	Available
Automatic linking	Available
Copy linked issues	Available
Copy external links	Available
Copy subtasks	Available
Create multiple issues at once	Available
Copy to Confluence	Available	This feature is available on Cloud as a stand-alone app: Elements Publish
Copy restricted to specific users	Available

Synchronization

Feature	Cloud availability	Comments
Synchronization of fields updates	Available
Synchronization of new comments	Available	You can't exclude users, only groups and comment types
Synchronization of comments edits	Available
Synchronization of comments deletions	Available
Display comment origin	Available
Post as original comment's author	Available
Post comment as a specific user	Available
Synchronization author (Sync on behalf of)	Unavailable
Synchronization of new attachments	Available
Synchronization of attachments deletions	Available
Synchronize issues created by Copy & Sync	Available
Synchronize issues created manually	Available
Synchronization chaining	Available
Trigger synchronization on link creation	Available
Mapping issue type	Available
Synchronize between remote Jira instances	Partially available	Available if the target work item has been created with Copy & Sync app

Other features

Feature	Implementation status	Comment
Map fields to other fields	Available	Mapping to be done individually for each recipe
Set static default values to fields	Available
Advanced values in Fields Mapping	Available	Copy & Sync Cloud doesn't handle Velocity. Your code will be copied as a dynamic value but will not be functional.
Data Panels	Available	This feature is available on Cloud as a stand-alone app: Elements Overview (see our dedicated migration path)

More resources to help you plan your migration

Atlassian has published a dedicated Migration Resource Center with step-by-step guides, free tools, and dedicated support to assist you on your journey to Cloud.

Have specific questions about our app? Please reach out to our support team - they're here to help and advise.