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Connection to the local Jira REST API no longer works and returns a 403 HTTP error

Symptoms

When creating a custom connection to the local Jira REST API, the “Test connection” doesn’t work and returns a 403 HTTP error:

image-20260601-152757.png

Cause

This likely occurs because Jira doesn’t allow basic authentication on API calls.


Resolution

  • Go to System ⚙️ → Authentication methods

  • Enable the option “Allow basic authentication on API calls“:

    image-20260601-153020.png
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