Synchronise comments (or attachments) between an issue and its copy
The need: synchronize comments to linked issues
Relevant data evolves constantly. When a Jira issue is copied from another one, it doesn't mean that the original issue stops being updated. What if a major piece of information is added to the original issue as a comment or an attachment after the copy has been made?
The solution: activate comment or attachment synchronization with Elements Copy & Sync
With Elements Copy & Sync, comments and attachments can be synchronized between an issue and its copy, thus always keeping both issues up-to-date.
Tutorial
In this example, we will copy an issue with the key SUP-1.
This guide explains how to configure your recipe so than any comment or attachment added to SUP-1 is automatically synchronized to the issues copied from it with the recipe.
Prerequisites
A recipe called "Escalate ticket" has been created, activated, and is available on issue SUP-1.
Configuration steps
1 - As a Jira administrator, go to the "Elements Copy & Sync Cloud" administration and click on Recipes in the navigation bar.
2 - In the Recipes listing page, select "Escalate ticket" in the Active Recipes list.
3 - In the Recipe configuration page, click on the Content tab.
4 - In the "Comments" section, activate the Synchronize comments toggle button if you want to synchronize the comments between the source issue to its copy.
5 - In the "Attachments" section, activate the Synchronize attachments toggle button if you want to synchronize the attachments between the source issue to its copy.
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Synchronisation direction
By default, comments and attachments are synchronized from the Source issue to the Target issue. It is possible to change the synchronization direction by using the Synchronization options.
6 - Click on the Save button.
Result
If you activate both options in this simple configuration, when a user applies the "Escalate ticket" recipe from issue SUP-1, the copy created by Elements Copy & Sync, let's call it SUP-2, will be synchronized with SUP-1.
This means that any new comment or attachment added to SUP-1 will be automatically be created in SUP-2 as well.
It also means than any new comment or attachment added to SUP-2 will automatically be created in SUP-1 as well.
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